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Branch Real Time Scheduler - State of Georgia (Lagrange, GA) in Auburn, Alabama For Sale

Type: Real Estate, For Sale - Private.

Employer requires High School diploma or general education degree (GED) or one year related experience and/or training; or equivalent combination of education and experience. 12 Month Experience 12 Years Education Preferred Skills Associate's degree from a two-year college or technical school specializing in computer program software; or two years related experience and/or training; or equivalent combination of education and experience preferred Job Description Job duties include: Generates schedule projections for the call center/customer service operation to ensure optimal service levels. Proposes schedule modifications to ensure adequate coverage is maintained. May provide ad-hoc reporting as requested. Monitors Blue Pumpkin Forecasting and Scheduling, Verint Impact 360, Webview, Cisco and CTIOS for calls in queue, agents exceeding AUX, ACW thresholds. Communicates discrepancies to the appropriate Manager/Supervisor following protocols Focuses primarily on real-time monitoring of call center floor, noting performance issues, changing trends and call volume Frequently updates direct Supervisor regarding overtime, VTO as well as other staffing issues Acts as the central point of contact and coordinates all (including but not limited to) absence notifications, tardies, cancellation or notification of meetings, adherence issues, and all other schedules as assigned. Manages the vacation database, ATO Tracking Provides accurate and timely reports to Managers/Supervisors on a multi-daily, weekly, and monthly basis for staffing and training Competencies, employer Objectives. Customer Orientation/Positive Impact Results Orientations/Sense of Urgency Change Mastery Relationship Building/Sensitivity Problem Solving and Decision Making, Initiative Knowledge, Skills. Solid understanding of process flow/workflow concept, good math skills, compute rate, ratio, and percent and to draw and interpret bar graphs. Strong computer skills; Knowledge using Microsoft Windows and Excel, CMS, Workforce Management software. Strong oral and written communication skills, communicate effectively with internal and external customers. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Deal with problems involving several concrete variables in standardized situations. Operate computers, telephone, fax machine, copier, file cabinets, shredder and printers. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities Salary Not Available Job Type Permanent Full Time First Shift Job You must possess all of the Minimum Skills required to request a referral to this job. Request a referral to this job View same category of jobs in the County this Job is Located
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx18.96

State: Alabama  City: Auburn  Category: Real Estate
Real Estate in Alabama for sale

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